DIA Accrediated

 DIA code of ethical practice

A FAIR DEAL FOR CUSTOMER'S

As a member of the Drycleaning Institute of Australia Limited, we undertake not to restrict our liability under the general law and so far as is reasonably practicable to:-

1. Handle all clothing, furnishings and all other items accepted by us for processing with proper and due care and attention.
2. Investigate any complaint promptly and, if requested or required, reprocess, free of charge, any item which is unsatisfactory due to any fault on our part.
3. Pay fair compensation (in accordance with the Institute's Far Claims Guide) for loss or damage due to our negligence.
4. Train our staff to be competent, courteous and helpful at all times.
5. Keep our stores, vans, containers and premises clean and tidy at all times.
6. Maintain the highest possible standard of quality and service consistent with the price charged. (Value for Money)
7. Have all customers orders ready and/or delivered at the time promised, unless prevented by exceptional circumstances.
8. Accept full responsibility for loss or damage of articles entrusted to our agents notwithstanding and without prejudice to our legal rights under agency agreements.
9. Keep abreast of all on-going technology and involve ourselves in the Institute's up-dating activities.

The customer Advisory Service of the Drycleaning Institute of Australia Limited is available to advise in relation to any disputes between members on the Institute and a consumer.